Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.įind the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.įlex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy.
Leverage AI-powered Noise Cancellation that isolates voice from background noise in real time, filtering out distractions and delivering quality video experiences. To prioritize bandwidth between participants, use quality control tools such as the Network Quality API or the Network Bandwidth Profile API. Real-time video applications that can be used across all network conditions are possible. All the support you need to create customized video applications at scale is provided by our reference apps, developer tools, documentation, and documentation. All this is done over a cloud-based, enterprise grade infrastructure.
Your application can be developed, launched, and maintained using video APIs and SDKs that work on Android, iOS, and JS. These are compatible with all major browsers. With APIs and SDKs, you can create unique video experiences that include custom layouts and virtual backgrounds. Our platform is built on top of WebRTC and allows you to focus on creating unique video applications. Twilio Video allows you to embed customized video experiences in your applications at scale.
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